Frequently Asked Questions

Security Systems CT Fire Protection CT Automation CT Access Control Litchfield County CT

Here are some Frequently Asked Questions.

Our wonderful customers are the reason we’re in business. We’ll do everything we can to make sure you’re a satisfied customer!

Q?

How often should you check the fire escape route?

A.

You should make sure the path is clear every 6 months.

Q?

Should we really have an escape plan if a fire atarts?

A.

Yes, most definitely, and make sure to have a meeting place and to practice the plan at least 2 times a year.

Q?

Are video entry intercom systems compatible with other smart home devices?

A.

Yes.

Q?

What is the difference between a wired intercom system versus wireless?

A.

A wired intercom is an intercom system with wires running between the outdoor speaker panels, master panels, and the indoor units it is connected to. Usually, the cable used is a two-conductor, shielded wire, but could be a computer network type CAT-5 cable depending on the type of intercom system.

Q?

What exactly is a video entry intercom?

A.

Video door-phone (also known as video door entry or video intercom) is a stand-alone intercom system used to manage calls made at the entrance to a building (residential complex, detached family home, workplace, etc.) with access controlled by audiovisual communication between the inside and outside.

Q?

Would a thermal scanner be suitable for a small business, place of worship, or a daycare center? Or are they geared more for airports or venues with larger crowds?

A.

This is a great addition to any business that is looking to keep its employees and customers safe.

Q?

Does an employee need to stand by and watch the monitor for individual temperature checks with a thermal scanner?

A.

No, it can be set up for text alerts to a smartphone.

Q?

Can a thermal scanner scan more than one person at a time and differentiate them with individual temperature checks?

A.

Yes.

Q?

Can the access control system be controlled from a smartphone?

A.

Some manufacturers offer this option.

Q?

Do you have to hard-wire the access control system?

A.

You can, but there are wireless systems available also.

Q?

Do you need WiFi for an access control system?

A.

No.

Q?

Does the weather affect the streaming services?

A.

No.

Q?

Are cable TV alternatives services free?

A.

No.

Q?

Do you need internet service for cable and satellite TV alternatives?

A.

Yes.

Q?

Can I watch a hard-wired security camera “live?”

A.

Yes.

Q?

How do I know how many cameras are needed with a hard-wired security camera?

A.

That depends on the amount of space you want to be covered.

Q?

How much data can be saved with a hard-wired camera system?

A.

As much as you like.

Q?

How do I get a Alarm.com smart home security system?

A.

Alarm.com does not sell systems directly. It can be provided by an authorized dealer.

Q?

What is Alarm.com?

A.

It is a provider of smart home security, giving you solutions to monitor, protect, and automate your home.

Q?

Do you need the internet to connect and use Sonos?

A.

Yes.

Q?

Do you have to have the same music playing in multiple rooms with Sonos?

A.

No, you can have multiple users controlling different rooms or just one user controlling multiple rooms.

Q?

How often should your fire alarm devices be tested?

A.

In most cases, the answer is yearly, but in medical facilities, they should be tested every 6 months.

Q?

Are video entry intercom systems compatible with other smart homes devices?

A.

Yes.

Q?

Is it hard to operate the StarLink Connect wireless remote system?

A.

Not at all, it is very simple with the app.

Q?

Is StarLink Connect wireless affected by power outages?

A.

Yes, but there is a battery backup for your alarm system.

Q?

What do the techs that install it say is the biggest benefit of the StarLink?

A.

Definitely more secure than a phone line.

Q?

How expensive are pool alarms?

A.

The prices vary depending on the type and size of the pool.

Q?

Where would I purchase a pool alarm?

A.

They can be purchased at various vendors and stores.

Q?

Do pool alarms need to be professionally installed?

A.

That depends on the type of device.

Q?

Would you suggest a TV with an enclosure or an outdoor TV?

A.

It all depends on your preference and budget, but the ones specifically made to withstand the elements usually last longer.

Q?

Living in the Northeast, how many months can I actually use this?

A.

That all depends on your comfort. It is completely possible to use it for 9 months.

Q?

Is this a hard job to do a Backyard “Living Room”yourself?

A.

That all depends on knowledge, but there are many qualified installers in the area.

Q?

Do insurance companies give discounts for having a monitored fire security system?

A.

Yes, most insurance companies do discount residential and commercial policies if your system is monitored.

Q?

Do smoke and CO detectors expire?

A.

Yes, the expiration date is on the device.

Q?

Can outdoor lighting be run on a timer?

A.

Absolutely!

Q?

What type of bulbs do I use for outdoor lighting?

A.

LED is usually recommended because they last longer and are brighter.

Q?

Can outdoor speakers be integrated with my smartphone?

A.

Absolutely. This can be done in numerous ways. The most common is through Bluetooth.

Q?

Can the speakers be hidden or disguised?

A.

Yes, there are several options for unobvious speakers.

Q?

Are outdoor speakers waterproof?

A.

Yes, most are water resistant 4-Is it possible to boost my Wi-Fi signal outside? Yes, there are various adapters.

Q?

Where do you aim the fire extinguisher?

A.

Always aim towards the base of the fire

Q?

How are most residential fires started?

A.

Approximately half of the fires are started by cooking instruments.

Q?

How long does the standard smoke detectors last?

A.

If kept clean, and batteries are changed every 6 months, they can last up to 8 years.

Q?

Are there different levels of sensitivity with motion lights?

A.

Some brands offer a dial to increase or decrease the sensitivity threshold.

Q?

Do outdoor speakers need power?

A.

Yes.

Q?

Can outdoor speakers be concealed?

A.

Yes, in many ways. They can be mounted under decks or in many other discrete areas.

Q?

Are outdoor speakers water-resistant?

A.

Yes, most are.

Q?

What exactly is a video entry intercom?

A.

Video door-phone (also known as video door entry or video intercom) is a stand-alone intercom system used to manage calls made at the entrance to a building (residential complex, detached family home, workplace, etc.) with access controlled by audiovisual communication between the inside and outside.

Q?

What is the difference between a wired intercom system versus wireless?

A.

A wired intercom is an intercom system with wires running between the outdoor speaker panels, master panels, and the indoor units it is connected to. Usually, the cable used is a two-conductor, shielded wire, but could be a computer network type CAT-5 cable depending on the type of intercom system.

Q?

Is there a good place to hide a key?

A.

We do not recommend this. The “fake rock” is pretty obvious and under the doormat is also well known.

Q?

Who do I notify before I go away on vacation?

A.

Security company, credit card company so they know that it is you in a different location, and request the Post Office to hold mail.

Q?

Where should the meeting place be for my family during a fire?

A.

It should be a safe distance from the house in front of the house so that firefighters can see you.

Q?

How does a glass breaking sensor work?

A.

Glass break sensors use a microphone to listen and detect the sound of glass breaking. Some glass break sensors use additional technology to distinguish between the initial sound of glass cracking and the shattering of glass. Glass break sensors also work differently depending on the type of glass.

Q?

What is the difference between a glass break sensor and a window sensor?

A.

Window sensors are designed to alert you when a window is opened, however, they don’t alert you if the window is shattered. Glass break sensors are designed to let you know if your home’s glass is cracked or broken. Also, keep in mind that window sensors cover one area while one glass break sensor covers an area within a certain range.

Q?

Can you put more than one device on the Sonos Music app on your smartphone or tablet?

A.

Yes, you can control one whole system via the app.

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